Frequently Asked Questions
Our Valéntti jewelry is made by Colombian artisans using metal alloys such as bronze and brass, with a 24k gold or silver plating.
Store your Valéntti pieces in the cloth bag provided when not in use to keep them in good condition. Keep them away from moisture, perfumes, creams, and bronzers. Avoid contact with the sea or swimming pool. Use a soft cloth to clean your pieces before and after use, avoiding alcohol-based products.
Yes, all Valéntti jewelry is guaranteed for 6 months from the date of purchase. To request a guarantee, contact us via Whatsapp +1 4372888350 or email to valentticanada@gmail.com with photos of the jewel, your information, date of purchase, and the invoice.
Yes, you can order personalized and exclusive designs. Delivery time is 15-30 business days. Contact us via Whatsapp +1 4372888350 or email to valentticanada@gmail.com make the request.
If you receive a product in poor condition, contact us for an immediate return. If the product is different from what you wanted, contact us for a change request. We accept changes and returns within 15 business days after receiving your Valéntti jewelry Contact us via Whatsapp +1 4372888350 or email to valentticanada@gmail.com